Complaints
Complaints Procedure
At Paul Willey Mortgage Brokers Ltd, we always strive to provide a high level of service to all our clients.
However, if you are unhappy with any aspect of our service, please let us know — we take complaints seriously and aim to resolve them promptly and fairly.
How to Make a Complaint
You can contact us in any of the following ways: By post:
Paul Willey Mortgage Brokers Ltd
Gothic House, Barker Gate
Nottingham, Nottinghamshire
NG1 1JUUnited Kingdom
By telephone:
0115 933 8430
By email:
paul@paulwilley.co.uk
What Happens Next
If You Are Still Dissatisfied
If you are not satisfied with our final response, or if eight weeks have passed since you first made your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Contact details:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
However, if you are unhappy with any aspect of our service, please let us know — we take complaints seriously and aim to resolve them promptly and fairly.
How to Make a Complaint
You can contact us in any of the following ways: By post:
Paul Willey Mortgage Brokers Ltd
Gothic House, Barker Gate
Nottingham, Nottinghamshire
NG1 1JUUnited Kingdom
By telephone:
0115 933 8430
By email:
paul@paulwilley.co.uk
What Happens Next
- We will acknowledge your complaint within 5 business days of receiving it.
- We will investigate your concerns thoroughly and aim to provide a final written response within 8 weeks.
- If we are unable to resolve your complaint within this time, we will explain why and let you know when you can expect our final response.
If You Are Still Dissatisfied
If you are not satisfied with our final response, or if eight weeks have passed since you first made your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Contact details:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
- Website: https://www.financial-ombudsman.org.uk
- Phone: 0800 023 4567 or 0300 123 9123
- Email: complaint.info@financial-ombudsman.org.uk